£1,019.94
134 Reviews
Here at CHIMELLA we are so confident that you will love of our fantastic product that we offer our Gold Stamp Service of a 14 day money back guarantee to all of our customers.
If you find that your CHIMELLA does not meet your expectations we offer a full refund to you if the product is returned to us within 14 days from the date of purchase and in an good resaleable condition.
If you find that you have bought the wrong size CHIMELLA for your chimney do not worry as we are here to help. All you need to do is let us know what size you need, return your CHIMELLA to us and we will send you out the correct size after taking payment for the difference. Easy.
We pride ourselves on our high levels of customer service and feel that when you are buying the best you deserve the best so your whole experience of buying from CHIMELLA should be as good as our product – smooth, efficient and pleasurable!
Bought one of your chimney umbrellas at Grand Designs 2014, this made a significant difference to the amount of rubble and draft I was experiencing in my front room (where original fire hearth had been replaced with a gas installation); however, our Victoria flue system is quite convoluted and the model I got wasn’t blocking everything. Saw you again at Grand Designs 2015 and got the new larger version of the chimney umbrella, I’m delighted to say that not only can this be positioned far lower in the chimney shaft it hasn’t let a single piece of debris come through since I installed it a week ago and their is no draught at all. Money well spent.
Chimney Umbrellas are Brilliant and have totally transformed our Home. After seeing the Chimella demonstration at a homebuilding show I was blown away at how good it is but was a bit skeptical at how much of a difference it would make to justify the cost. Well no problem there as the difference to our 3 Victorian fireplaces was instant.
We have never sat in the front room without a jumper on and we could feel the difference immediately. More fool me for being a skeptic. You get what you pay for and the product is absolutely top quality.
Customer service is amazing too. I sent a question about our rear fireplace and had a call from Si within 10 minutes. He then offered to do a video call and gave us all the advice we needed to fit the Chimella.
Every company should treat you like this but unfortunately the amazon culture is ruining our experiences with good old fashioned valued companies like Chimella.
Great Product which isn’t cheap but you get what you pay for and with its long life of over 10 years it is great value for money. chimellas are way better than the cheapo chimney balloons and the old moth infested sheep that kept falling out.
all the best
M&S
Hi Simon,
Thank you so much for popping over to help us today.
We would just like to say how impressed we are with your service. After an email to you on a saturday afternoon, you called back within an hour to discuss what had happened when we tried to install the Chimella and then you came out to us on a sunday to help and install it for us.
It’s very rare to receive this level of service these days and we would have no qualms recommending your quality product to anyone.
Once again, thank you.
Debra Mehmet
