£1,019.94
134 Reviews
Here at CHIMELLA we are so confident that you will love of our fantastic product that we offer our Gold Stamp Service of a 14 day money back guarantee to all of our customers.
If you find that your CHIMELLA does not meet your expectations we offer a full refund to you if the product is returned to us within 14 days from the date of purchase and in an good resaleable condition.
If you find that you have bought the wrong size CHIMELLA for your chimney do not worry as we are here to help. All you need to do is let us know what size you need, return your CHIMELLA to us and we will send you out the correct size after taking payment for the difference. Easy.
We pride ourselves on our high levels of customer service and feel that when you are buying the best you deserve the best so your whole experience of buying from CHIMELLA should be as good as our product – smooth, efficient and pleasurable!
Hi Si
Meant to email you the other day to confirm that the replacement part has been received and the chimella handle is now fixed.
We installed this in our chimney (also aided by your YouTube demo, which was great!) and it works a treat, we’ve already noticed a change in the ambient temperature in the room.
Many thanks for your prompt customer service and great product.
Best regards
We had long seen a problem in heat loss in our lounge through our open fireplace. Seeing the Chimella at the Ideal Home Christmas show seemed to offer the solution and that is certainly what it has proved to be as we can really notice the difference when it is in place. There have been no problems with the fit and it is easy to remove and store away when the fire is in use.
We have had a problem with our fitment but an email, which brought a very prompt response, and a phone call later and the problem was solved so excellent service as well. Highly recommended!
Many thanks for all your help!
Dear Simon
I bought an umbrella from you on Sunday at the ideal home show. It’s great & has had a massive impact. It was very easy to put up, so thank you. A great idea & design!
