Customer Feedback

I ordered the standard ‘Chimella’ after seeing a demonstration a year ago in Harrogate in 2019. I was so impressed at the time and since have moved into a Bungalow which has a retained open fire place. Last Christmas both myself and wife Liz thought the living room was cold, well freezing I’d put it, even with the central heating on. We didn’t use the open fire at the time and never put two-and-two together that we were losing heat up the chimney. After seeing Simon’s video on just how much heat we were losing, we remembered seeing the ‘Chimella’ at Harrogate an investigated online. So, we had a chat together and sent off for our ‘Chimella’. Like most men, when the product arrived, I immediately got it out the box, read the instructions and the run straight to the chimney as if it were Christmas. Now I have to say at this point, I did something wrong! So, I emailed Simon and was stunned to have a private one-to-one Facetime chat with him and my problem was solved in less than a minute. ‘Chimella’ have great video’s which guide you through installation and even one in case of problems, but what a product! I fully endorse the ‘Chimella’ as it works for me and I’m sure it’ll work for you too. For anyone who hates losing money up the chimney, this may be the product for you.

Jim Baird
North Yorkshire

I love my Chimella ! Really nicely made piece of kit.
Great customers Service too and thanks for your advice which really made me confident to buy.
Thank you !

Outstanding Product! – we have a large 27m2 listed living room and large fireplace, couldn’t heat the room well with central heating, and once warm it lost its heat within the hour of turning the heating off. Not any more… the chimella is amazing! the room heats in a quarter of the time and stays warm for hours. Anyone who has a chimney MUST get one, it will pay for its self within the year; and it really is easy to use. I really can’t praise the product enough.

Simons after care and support is exemplary – buy with confidence; five stars!

Many thanks for your help today. I apparently have one of your first designs from 6 years ago and you offered me the chance to Facetime to show me how to do some maintenance and to help me to smooth out the action of my chimella which had become slow.
What great customer service. I really appreciated being able to speak to you when I first bought the chimella and I was really impressed that you still offer such personal service.
I really can’t recommend your product and customer service highly enough. The world would be a better place if all products were backed up with such service!

As a Chartered Engineer and Chartered Environmentalist – who lives in an old building with a number of chimneys – I can say that I am really impressed with my Chimellas. Their design and construction is functional and robust. I have been using them for three years and install them in the autumn and remove them in the spring: this gives me all the advantages of preventing drafts in the winter and allowing the building to breath in the summer.

Great product and outstanding service.

Simon Engwell CEng CEnv, Middlesex