Customer Feedback

Because we may wish to use the fireplace in extreme weather conditions we bought a chimella a few weeks ago and fitted it into our sitting room chimney. It draws very well and creates a draught across the room and the adjoining dining room. The chimella has worked very well and eliminated the draught altogether to the extent that the doors can stay open. Any saving on fuel cost will be a bonus but the price was worth it to stop the draught.
Thought you would like to know
Regards Steve Bowman
PS The second one is working well too though that chimney was not such a problem.

I can not recommend this product and this company enough. After an awful year and spending much more time in doors I really started to noticed the cold drafts in our house and realised they were coming from the chimney.
After a google search I came across the amazing chimella. Unsure of my chimney sizing I sent a quick email to chimella and within 5 minutes I got a call back and asked if I wanted to FaceTime so that Si could have a look at the fireplace. Unbelievable service and gave me total confidence so after ordering 3 large chimella I was even more surprised that they turned up the very next day.
Well…service aside what an amazing product. The quality is unreal and the packaging is top quality. I think the old saying of ‘you get what you pay for’ is certainly true here. As instructed by Si I watched the videos first (which I highly recommend) but the difference once fitted was like night and day. Honestly I kid you not I turned off my heating as the house was getting too hot!
It has been a totally refreshing experience dealing with chimella and I am glad to say I that I have eventually found something that actually does what it says on the box.
Wish you all the best in the future with your great product.

Malan Chapman, Tamworth

A few weeks ago I ordered a chimella from you. It arrived, I fitted it and only have one question: why didn’t I order one before!! It is fantastic. Whereas we could sit in the front room and our feet would always be cold this has now been completely eliminated. What a great product.

All the best for the future!

Paul Wood

I saw this product on Dragons Den and thought what a great idea so I checked out the website.I can not recommend this company enough. Amazing customer service and what a fantastic product.
I sent a message at 8 o’clock at night questioning what size I needed and within 5 minutes I had an answer and offer of a call back.Amazing. I was only going to try one first to see how it goes but I actually felt so confident after the call and an offer of a FaceTime help if I needed it that I ordered 3. 2 large and 1 standard.
The product is amazing and has completely transformed the warmth in my house. No more draughts and we have turned the thermostat right down.
They are really easy to use if you read the instructions or as I found out later watch the installation videos!!! but to be honest I did take up Si’s offer for a FaceTime and I got the full Chimella experience.
Best service I have ever had from any company and would highly recommend 5 stars for both product and service.

We bought it 2 years ago and its been the best thing ever for us. The house is so much warmer and no more chimney mess.
We had to release it on Saturday as a bird was stuck in the chimney. The chimella worked a treat and we safely took the bird outside unlike pre chimella when our living room was ruined by a bird coming in.
We love this product and we couldn’t live without it.