Customer Feedback

Hi Simon,

Thanks so much for your call just now! I want to leave a review as I am totally blown away by your customer service.

“I was having a little trouble fitting my Chimella into my chimney. It just wouldn’t seem to hold, despite doing what I thought the directions said to do. I wrote to the company via the website, and not a few minutes later, Simon the owner himself called me! He walked me through what I was doing wrong, and the Chimella fit perfectly in place afterall. Amazing service for a fantastic product. Thanks Simon!”

Happy to review CHIMELLA

I don’t often write reviews but on this occasion I wanted potential customers to know of the outstanding after-sales help that Simon (the owner) has recently given me.

It must be about seven years since I purchased my chimney umbrella from CHIMELLA and it has been the most successful way of blocking the chimney to stop draughts in our living room. Two houses later and hundreds of opening and closing the umbrella it still feels as good as the day I bought it .

Then, the other evening, I managed to open the umbrella and for some reason the handle snapped off and, although this didn’t stop me from still using the umbrella I thought it was worth an email to Simon late one evening to explain what I had done and to my surprise (and this was about 10pm) he replied within about 15mins asking me to send some photos of the section that was broken. He diagnosed what was needed within the hour . The next morning he phoned me and said he would send me the new part FREE OF CHARGE . I received the part within 2 days and fitted it within seconds.

This is truly a quality product with such exceptional after sales service and I know it will continue to last for years to come ???

I had read previous reports praising Simon and his customer service, I now know myself just how good it is. I received my Chimella this morning and thought I had broken it, it appeared to be stuck open! I sent a message from the website and within half an hour Simon phoned, then Whats Apped me to see exactly what had gone wrong. To my relief, I just had to apply a bit more pressure on the button (2 thumbs instead of 1)!! I’m hoping its the right size, it’s gone up and stayed up, so I’m looking forward to a warmer front room in my Victorian top floor flat. Many thanks for the VERY efficient delivery and help

Simon,
The Chimella has been fitted for a few months now and we have recently had some really cold times. The front room is draught-free and much, much warmer. One bonus which I am not sure you or anyone else has realised; this is a modern house with the chimney built on the outside (in other words the chimney sticks out from the side of the house). This chimney runs on the outside of our bedroom. The Chimella has made this room a hell of a lot warmer as well as, I suppose, there is not a continuous cold draught running down the chimney making the outside wall cold. Well done and I hope you are really successful and The Dragons have to eat their words.
Kind Regards,
Paul Wood

We purchased the Chimella a number of years ago from Chimella’s exhibition stall at the Ideal Home Exhibition. We have an open plan layout in the house where we loose a lot of heat which is why we purchased the Chimella to help. Once installed we instantly felt a difference in the warmth of the living room. The Chimella has served us well over the years and more recently customer service has been excellent with dealing and resolving an issue (of my own making) in helping with a repair. Great product, even better service – highly recommended!