Customer Feedback

We bought the Chimella at the Ideal Home Show but unfortunately had trouble fitting it. We thought it was because our chimney had been modified, so contacted Simon who immediately offered to come over and see what the problem was. However, it appeared that we were trying to fit the Chimella at an angle when we should have held it straight up the chimney. It went up in a few seconds when Simon did it, and I tried to do it myself and it was a perfect fit. Seems to be a great product and fantastic customer service. Thank you.

We bought three Chimella back in 2013 at the London Home building and renovating show. I think it was the launch of the product so I guess we have one of the very first chimellas. We bought one at the show but were so impressed with the results that we bought another two online. We use our fires probably couple of dozen times a year but the rest of the time we have the chimellas inserted and blocking the chimney.
I must say that the chimellas are brilliant and the difference it has made to our house being warm is huge. so much so that when you take them out you really notice the draught.Being a long time user as well it is great to find a product that lasts longer than 5 minutes so hats off to Chimella for such a solid well made bit of kit that really does do what it says on the tin.
It is rare that we really recommend any products to people or write reviews but we recommend Chimella to all our friends and have never had anything heard but praise for this great product.
Well done Simon with your Invention and glad to see that you are going from strength to strength with your awards.
Very Happy customers.Many Thanks

I purchased my Chimella approximately 2 years ago & it has been a brilliant energy saving gadget keeping out the drafts. Unfortunately I was a bit heavy handed & ended up with a malfunction. I made contact with the company via telephone & left a message asking to be contacted. Simon got back to me very quickly & did some troubleshooting via FaceTime. It allowed Simon to diagnose the problem & ascertain that it couldn’t be repaired. As I was going to have to purchase a new one Simon offered me a goodwill gesture discount which allowed me to make a good saving. Have ordered my new Chimella & looking forward to receiving it. Simon I must applaud you for your excellent customer service. Thanks again.

Thank you so much for your prompt and professional response when I had an issue with my Chimella. The replacement part arrive very promptly and us doing its job again.My fault I snapped the handle but Simon sorted this out for us absolutely no problem at all. Many thanks.
Great company
Great product
Great service.

Regards Kathryn Piper

I bought my Chimella back in the beginning of 2015 and used my Chimella every day since. The Chimella is a superb product, saves heat, prevents soot and debris fall, and is easy to manage and operate. What more can you ask for?!

Great customer service also as I accidentally snapped the handle rather than using a squidge of WD40. Handle was replaced no problem that day hassle free. What a lovely company to deal with and a fantastic product which I would recommend to any body.