Customer Feedback

Great service from Simon at Chimella.Ordered my chimella and the following day received an email offering free fitting and demonstration as he was in the area. Very friendly service and the draft has disappeared completely from my fireplace. Would happily recommend.

Can’t thank Simon enough for his absolutely brilliant customer service. After a email from me saying l couldn’t get my Chimella to fit (more my incompetence than anything) Simon phoned me back within a few minutes. Without hesitation he came to house and fitted it for us. You don’t expect service like this in this day and age. Could not recommend this product too highly. Everybody with a open chimney should get one.

Outstanding Product! – we have a large 27m2 listed living room and large fireplace, couldn’t heat the room well with central heating, and once warm it lost its heat within the hour of turning the heating off. Not any more… the chimella is amazing! the room heats in a quarter of the time and stays warm for hours. Anyone who has a chimney MUST get one, it will pay for its self within the year; and it really is easy to use. I really can’t praise the product enough.

Simons after care and support is exemplary – buy with confidence; five stars!

Many thanks for the replacement Chimella … I was really missing it!

Here is a review for the product:

The Chimella does exactly what we were told it would do! We have an old Cottage and when the fire is not lit, the chimney creates a very cold room by the amount of cold air coming down into the room. This is now easily stopped with the Chimella. After accidental breaking one of the arms I contacted Chimella for help.
Great customer service with a call from Simon to help with a replacement and prompt delivery.

Many thanks for your help today. I apparently have one of your first designs so we disputed where the hexagonal part and where the round part of the shafts sat. You offered me the chance to Facetime to resolve this issue and to help me to smooth out the action of my chimella which had become slow.
What great customer service. I really appreciated being able to speak to you when I first bought the chimella and I was really impressed that you still offer such personal service.
I really can’t recommend your product and customer service highly enough. The world would be a better place if all products were backed up with such service!