Customer Feedback

Hello Simon
Just to say that I have fitted the chimella with no problem. It has definitely made a difference. This weekend’s weather has been a good test and it has passed with flying colours. Thank you so much for being so helpful and answering my queries prepurchase.
Regards
Christine Hale, Shipstone on Stour

Hi Simon

Thank you so much once again for helping me to successfully install my second Chimella

Review (please feel free to shorten / tidy AYSF):
3 years ago I came across Chimella in one of the exhibit stalls at an expo at ExCel London. It sounded a great concept and the product looked high quality.
I purchased a medium sized Chimella – and I installed it within a few minutes to where it has remained ever since.

I know it is having a marked effect in reducing heat loss as it has made a considerable difference in the heat demand from the Tado Smart Radiator controller located in the same room. Also, we hear significantly less noise emanating from the chimney on windy days.

I purchased a second Chimella a few weeks ago and could not get it installed. The Chimella was deploying fully, but did not seem to grip the internal sides of the chimney. I thought the problem was that the flu was excessively large – too large for the medium sized Chimella.

I contacted Simon who suggested we jumped on a WhatsApp video call. Simon, quickly identified that the chimney was not the issue. My installation technique was the problem. He provided guidance on correct installation method. I successfully installed the Chimella within minutes, once my technique was corrected.

I should have paid a more attention to the instructions provided in the Chimella packaging (and on You Tube) rather than trying to remember what I had done three years ago when installing the first one.

Thanks Simon. Great Product. Great personal service.
Back soon. We have another 2 chimneys to go.

Hello,

Just wanted to say what a super company Chimella are to deal with. I had problems fitting our Chimella, Simon very kindly telephoned talking me through the correct way to fit.
Unfortunately I had damaged the product but Simon sent out a replacement before ours had even arrived with him and was straight on the phone helping me get the best fit.
No draught now, I’ve waited 30 years to say that.

Jan and Neal

Thank you so much Simon for bringing round a new Chimella on Saturday. That was really kind, and wonderful service!

We absolutely rate the Chimella, chimney umbrella! We’ve had years of draughts and wind blowing down the chimney in our lounge/dining room. We didn’t think it could be cured by anything, but as soon as the Chimella was installed – a very easy process – all of that stopped. The room is no longer colder than the rest of the house and as an added bonus, the Chimella catches all the debris that previously blew down onto gas fire and marble fireplace. It was a great buy at the exhibition!

All the very best and hope that business is brisk in 2022.

Kind regards

Cyndy and Jack

We have an old range fire in our property. When we have high winds it howls down the chimney and also sucks out a lot of the heat. We tried several ways to block this but it was either unsuccessful or inconvenient when we needed the fire. Seeing the Chimella at a show we thought we would give it a go. Excellent… it ticked all the boxes. After having it for a few years we had a bit of a problem when I accidental broke the handle. This is when you find the good from the bad companies. Simon excelled in customer service, even responding at the immediately and at the weekend. Great product and probably the best customer service I have had.
Steve

P.S.My wife used to be on the judging panel for a prestigious customer award scheme, so to impress her you have to be doing something good. Well done keep it up.