Customer Feedback

When it’s as cold as it is currently, you can almost feel the centrally-heated hot air being sucked up chimneys!

We have an extra-large Chimella which I was deploying only managing to break the handle! Aside from its brilliant products, the great thing about Chimella is that it is run by real people like Simon. Having spoken to him, within 48 hours we had a replacement handle. Now that’s is FIVE STAR service.

Every chimneyed house in the land should have a Chimella!

Many thanks

Simon

Very effective product.
For many years we have experienced a chilling draught down our living room chimney, when not using it as an open fireplace. I had previously considered balloons and woollen plugs, but nothing looked as if it would be easily removable in winter, between fires. I finally came across Chimella after searching online, and was impressed by the obvious care that had gone into the design. I was also very impressed with the professional website, the videos and the glowing reviews.

I ordered a standard size, which was speedily delivered. The packaging and instructions were first class. After a few tries and careful reading of the instructions, I was able to install it and we noticed the improvement in draught exclusion straight away. When we needed a fire, it was very easy to remove the Chimella and dispose of the soot that it had caught.

When a problem occurred (caused by my forgetting to re-read the instructions some time after installation) and I contacted the company, Simon Facetimed me very quickly and sorted everything out extremely efficiently. I would not hesitate to recommend Chimella for the quality of its product and service. It’s worth every penny for the comfort it brings, let alone the savings it must make on the heating bills.

What fantastic customer service!! I sent a message via the website and voila within minutes I received a telephone call with FaceTime from the owner of the company giving me full instructions on how to use my chimnella.  I bought this product to seal my chimney and I cannot give enough 5*  The call confirmed I was using the product properly.  Absolutely fabulous product and highly recommend over any other including cheaper versions which simply don’t work.!!

We got the Chimella on Saturday at the Ideal Home Show in London. I thought it was a funny little thing but still wanted to see if it makes any difference… and what difference it made!
We installed it on Sunday afternoon and turned the heating on towards the evening as always. It was on for about an hour when we all agreed it’s time to turn it off as it was actually really warm in the house.

I have to laugh thinking I doubted it will make a big difference. Very please we got it. It really made a difference for the whole house, not just the ground floor where the fireplace is.

Thank you, have a great day at Chimella.com. 🙂

Message: Very impressed with the customer service and back-up. We purchased a Chimella about 7 years ago and have used it successfully since then. Unfortunately earlier this year, small part of the moulding on the extending handle failed. As a Chartered Engineer for Loctite, I knew which adhesive was best and used LOCTITE HY 4070 which repaired it successfully. I mentioned this briefly to the Stand Owner at the Ideal Home Show and he gave me a replacement part which is fantastic customer service for a product which was bought along time ago and has been utterly transformational in keep our home warm.