Customer Feedback

I live in 18th Century stone farmhouse in rural South Wales.  Bought the Chimella extra large.  Most impressive company I’ve dealt with for many years.  Quick delivery of order. Got call back in respect of query within 10 minutes of phoning  and query resolved within couple of days.  Got subsequent follow up call to make sure I was happy.  Thank you Simon and your excellent team.

I was searching the Internet for a product to reduce draught that was coming through my chimneys, and came across the Chimella.  It looked much stronger than the other products I had seen, so I decided to enquire.

I was not sure which size Chimella to purchase and I contacted Simon and he promptly returned my call.  We are located in the same area, and Simon kindly came to my home to do the installation.

I purchased two Chimellas for the living and dinning rooms, which were extremely cold.
The rooms are warmer and has reduced the need for the heaters to be on unnecessarily.

This is an excellent product and it does as it says, and I highly recommend it.   Simon provided a 5 Star customer service, which is extremely hard to find these days.

If you need a draught excluder that works, this is the one.  Don’t delay purchase yours today!

Simon, I wish you continued success with this product.

Well what can I say. I met simon at a home show in harrogate and was totally blown away by his product and by his knowledge professional customer service.

I am 63 years old and I never buy on first sight of anything….ever.. but I was so blown away by what I was told and the confidence that simon had in the product that I went full in and bought 6 chimellas ( 3x large 3 standard) with a guarantee that if any didn’t fit we could replace with the correct size. He also offered for a what’s app call to run through if any issues which made me feel confident. He did state that everything was very clear in the instructions but as we are men we never read them. Funny but very true.

When I got home and unpacked my chimellas a I must say they are a proper solid bit of kit and really well made. These are not a cheap product and you definitely get what you pay for. I can now see why simon was so confident of his chimellas  lasting 20 years.

First 3 went up no problem when I got home but one was a larger flue than I originally thought so 1 buzzed Si. He came straight back to me and had a look at my chimney via what’s app. He then agreed that a larger one would be better and went through the super easy replacement procedure. He also showed me a hack to install without making any mess. My chimneys want been cleaned for over 15 years so it was a little dirty and in my eagerness to put up and not brush any loose debris away caused me to create  more dirt falling into the canopy than I should. Hack used problem solved!!

The difference in our big victorian house was noticed immediately but after a couple of weeks I can truly say that this product is an amazing. There is definitely a huge reduction in draughts but also we noticed that our doors closed better where they always used to blow open.

I really do feel good about this purchase and it is really refreshing to enjoy the whole process of buying a good product from a good company who will engage with you in person rather than a faceless internet sale.

I was always told “If it is to good to be true then it probably is” .Well simon and his brilliant invention has totally destroyed that myth.

I would 100% recommend this to anyone with an open fire.

All the best for the future.

Jes

Chimney Umbrellas are Brilliant and have totally transformed our Home. After seeing the Chimella demonstration at a homebuilding show I was blown away at how good it is but was a bit skeptical at how much of a difference it would make to justify the cost. Well no problem there as the difference to our 3 Victorian fireplaces was instant.

We have never sat in the front room without a jumper on and we could feel the difference immediately. More fool me for being a skeptic. You get what you pay for and the product is absolutely top quality.

Customer service is amazing too. I sent a question about our rear fireplace and had a call from Si within 10 minutes. He then offered to do a video call and gave us all the advice we needed to fit the Chimella.

Every company should treat you like this but unfortunately the amazon culture is ruining our experiences with good old fashioned valued companies like Chimella.

Great Product which isn’t cheap but you get what you pay for and with its long life of over 10 years it is great value for money. chimellas are way better than the cheapo chimney balloons and the old moth infested sheep that kept falling out.

all the best

M&S