Customer Feedback

Hello Simon,
I want to thank you for all of your help with sorting out my draughty Dining room. The huge rise in temperature today means we are almost entirely draught free, which is quite an achievement with that huge chimney!
You have a great product but it is your sense of customer service, & generosity of spirit, which makes it an excellent one.
I wish you well for the future, & thankyou again.
Very best wishes,

Having bought 8 of these on a whim at grand designs the pressure was on for this product to work; our Victorian house was draughty from all angles we simply hadn’t realised quite how much we were loosing up the chimney. The Chimella umbrellas did exactly what they were supposed to do simply and quickly we would happily recommend this to anyone.

Simon best of luck with everything and congratulations on an absolutely brilliant product!

Bought one of your chimney umbrellas at Grand Designs 2014, this made a significant difference to the amount of rubble and draft I was experiencing in my front room (where original fire hearth had been replaced with a gas installation); however, our Victoria flue system is quite convoluted and the model I got wasn’t blocking everything. Saw you again at Grand Designs 2015 and got the new larger version of the chimney umbrella, I’m delighted to say that not only can this be positioned far lower in the chimney shaft it hasn’t let a single piece of debris come through since I installed it a week ago and their is no draught at all. Money well spent.

I bought an umbrella from you in 2013 at the Home Building & Renovation show and have been extremely pleased with the product, unfortunately whilst removing it to clean it I managed to break the handle, on my return to the show this year I was extremely pleased after explaining my mishap, you kindly gave me a replacement handle free of charge even though I was prepared to pay for it.

It is so nice to deal with a company who take great pride in their product and provide an excellent customer service and can highly recommended.

I cant tell you how delighted I have been with the help, service and product I have received from your company.

When I first contacted Chimella and was told you did not make the chimney umbrellas the size I needed for my very large inglenook fireplace I was so disappointed, but then you called me saying you were doing your best to sort out the problem. From there on in there was no problem, you quickly came up with a solution and sourced and sorted a bespoke chimney register plate to fit my fireplace perfectly and together with the Chimella it is a huge success.

Thank you so much for all your help and for providing such an efficient, professional and friendly service.

A very happy customer