Customer Feedback

Thank you Si for sending me a replacement Chimella, it was especially good of you as it was due to the chimney taking in water that damaged the first one and not a direct problem with your product. I have to say that it makes an amazing difference to the temperature in my house, I couldn’t recommend it more, far superior to the other ways I have previously tried, as it is so easy and clean to use especially folding up so neatly. I can’t remember the last time someone actually wanted to hear about a query I have had. It was a breath of fresh air to have someone listen sincerely and really want to help. Wishing you and the Chimella all the very best with the future, excellant product and excellant service.
Kind regards

I just wanted to say a huge thank you to you for being so accommodating and helpful regarding the Chimella. You have gone above and beyond and I am so grateful. I would like to leave some positive feedback on your website (and give your website details to our Manor Park Village community website as I am sure others could benefit from Chimellas!). I could not find a spot on your website where to submit feedback so I hope you are OK if I do it via this email?

Kind regards

Thank you SO MUCH again for helping this morning. It’s fantastic that it’s all sorted.As promised, my review…

‘Brilliant customer service. Simon gave me advice on the phone and even came to my house to fit 2 chimellas. The products are great. A very happy customer – would definitely recommend’.

Si

Thanks for coming out the other day.

It seems it was my fault that I could not get the umbrella to fit as I had not adjusted it properly.

Not many businesses would come out to fit the umbrella and not charge for it.

That’s what you call excellent service (hard to find nowadays!!!!)

Again a big thank you and with the kind of service that you provide I can see you going a long way.

Regards.

My house has two large chimney flues in the sitting room and during my first winter I was seriously concerned I’d never be able to afford to keep it warm. Then I was advised to block off the flues and some research led me to Chimella. What a great product. The room is noticeably warmer and as it’s so easy to insert and remove, I always block the flue when not using the fire – even in summer. My friends who use awkward, mess-creating chimney balloons, on the other hand, can only bear to go through the removal process once a year – so if they unblock too early they just have to put up with the cold! I must also mention the great service I received from Simon. I managed to get one of my chimellas jammed (despite the ease of operation) because I didn’t follow the instructions properly – but nothing was too much trouble for Simon who personally sorted out everything for me. I couldn’t recommend Chimella more highly.

Best wishes