Customer Feedback

Having ordered 3 Chimellas, I was very impressed by their firing power, but unfortunately after excitedly firing round the house 2 stopped working, so i decided to read the instructions. After successfully installing the remaining chimella, I phoned Chimella to see what could be done with the damaged devices and had an enjoyable and informative conversation with Simon the inventor. He was able to explain exactly what I’d done wrong and how to operate the Chimellas correctly, kindly offering to replace the two I’d broken. While waiting for the replacements, we had some awful weather, which sent all manner of dirt down our chimneys and out onto the carpets, except for the chimney with the Chimella, which was clean as a whistle. Now having received and correctly installed (thanks to Simons advice) the 2 replacement Chimellas we have again had some wet and very windy weather & I’m pleased to say there has been no dirt fowling the carpet and there is a noticeable lack of draw going up the chimney. All boxes ticked. Extremely happy with my purchase and particularly the service that I received. Thank you very much.
Many thanks again for your help.

Hi Si

Meant to email you the other day to confirm that the replacement part has been received and the chimella handle is now fixed.

We installed this in our chimney (also aided by your YouTube demo, which was great!) and it works a treat, we’ve already noticed a change in the ambient temperature in the room.

Many thanks for your prompt customer service and great product.

Best regards

Excellent customer service. I had a problem with my Chimella but in spite of the fact that it was 18months old (and totally my fault) Simon kindly replaced it free of charge. He also kindly explained what had happened and how it had been broken. A very thorough report and great to see a company that has so much pride in their product. Well done and thanks.

Wonderful service , prompt delivery ( and thanks Simon for the demo ). Simon even drove to my house to fit the product free of charge and give me a one to one demonstration. An ingenious product which works superbly.
Simon told me that i proberbly would need to turn my heating down after fitting. Foolishly i douted him and after about an hour i turned the heating off!!!! it now comes on briefly for 10 min in the morning and them stays off all day.
i can’t recommend this company and product enough and all the best for the future.

Hi Simon,
I have been meaning to find your email and get back to you to say that we received the Chimella and it’s working great!
The once-drafty sitting room is now snug and not so howly / lonely sounding etc. Much warmer and we are very happy with the chimella. I have shown many neighbours and friends. It is a great invention and thanks for posting over so quickly.
Thanks again…!