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134 Reviews
Here at CHIMELLA we are so confident that you will love of our fantastic product that we offer our Gold Stamp Service of a 14 day money back guarantee to all of our customers.
If you find that your CHIMELLA does not meet your expectations we offer a full refund to you if the product is returned to us within 14 days from the date of purchase and in an good resaleable condition.
If you find that you have bought the wrong size CHIMELLA for your chimney do not worry as we are here to help. All you need to do is let us know what size you need, return your CHIMELLA to us and we will send you out the correct size after taking payment for the difference. Easy.
We pride ourselves on our high levels of customer service and feel that when you are buying the best you deserve the best so your whole experience of buying from CHIMELLA should be as good as our product – smooth, efficient and pleasurable!
Having bought 8 of these on a whim at grand designs the pressure was on for this product to work; our Victorian house was draughty from all angles we simply hadn’t realised quite how much we were loosing up the chimney. The Chimella umbrellas did exactly what they were supposed to do simply and quickly we would happily recommend this to anyone.
Simon best of luck with everything and congratulations on an absolutely brilliant product!
As a Chartered Engineer and Chartered Environmentalist – who lives in an old building with a number of chimneys – I can say that I am really impressed with my Chimellas. Their design and construction is functional and robust. I have been using them for three years and install them in the autumn and remove them in the spring: this gives me all the advantages of preventing drafts in the winter and allowing the building to breath in the summer.
Great product and outstanding service.
Simon Engwell CEng CEnv, Middlesex
