Many thanks for your help today. I apparently have one of your first designs so we disputed where the hexagonal part and where the round part of the shafts sat. You offered me the chance to Facetime to resolve this issue and to help me to smooth out the action of my chimella which had become slow.
What great customer service. I really appreciated being able to speak to you when I first bought the chimella and I was really impressed that you still offer such personal service.
I really can’t recommend your product and customer service highly enough. The world would be a better place if all products were backed up with such service!

We got the Chimella on Saturday at the Ideal Home Show in London. I thought it was a funny little thing but still wanted to see if it makes any difference… and what difference it made!
We installed it on Sunday afternoon and turned the heating on towards the evening as always. It was on for about an hour when we all agreed it’s time to turn it off as it was actually really warm in the house.

I have to laugh thinking I doubted it will make a big difference. Very please we got it. It really made a difference for the whole house, not just the ground floor where the fireplace is.

Thank you, have a great day at Chimella.com. 🙂