£1,599.99
134 ReviewsFor the trade we sell a convenient pack of 12 Standard as a minimum order up to 25 boxes. These packs will sit neatly together in a van or shop for easy distribution.
Use your individual Trade Discount Code at payment to receive your trade discount.
For larger orders contact our contracts team.
Here at CHIMELLA we are so confident that you will love of our fantastic product that we offer our Gold Stamp Service of a 14 day money back guarantee to all of our customers.
If you find that your CHIMELLA does not meet your expectations we offer a full refund to you if the product is returned to us within 14 days from the date of purchase and in an good resaleable condition.
If you find that you have bought the wrong size CHIMELLA for your chimney do not worry as we are here to help. All you need to do is let us know what size you need, return your CHIMELLA to us and we will send you out the correct size after taking payment for the difference. Easy.
We pride ourselves on our high levels of customer service and feel that when you are buying the best you deserve the best so your whole experience of buying from CHIMELLA should be as good as our product – smooth, efficient and pleasurable!
I bought my Chimella back in the beginning of 2015 and used my Chimella every day since. The Chimella is a superb product, saves heat, prevents soot and debris fall, and is easy to manage and operate. What more can you ask for?!
Great customer service also as I accidentally snapped the handle rather than using a squidge of WD40. Handle was replaced no problem that day hassle free. What a lovely company to deal with and a fantastic product which I would recommend to any body.
Happy to review CHIMELLA
I don’t often write reviews but on this occasion I wanted potential customers to know of the outstanding after-sales help that Simon (the owner) has recently given me.
It must be about seven years since I purchased my chimney umbrella from CHIMELLA and it has been the most successful way of blocking the chimney to stop draughts in our living room. Two houses later and hundreds of opening and closing the umbrella it still feels as good as the day I bought it .
Then, the other evening, I managed to open the umbrella and for some reason the handle snapped off and, although this didn’t stop me from still using the umbrella I thought it was worth an email to Simon late one evening to explain what I had done and to my surprise (and this was about 10pm) he replied within about 15mins asking me to send some photos of the section that was broken. He diagnosed what was needed within the hour . The next morning he phoned me and said he would send me the new part FREE OF CHARGE . I received the part within 2 days and fitted it within seconds.
This is truly a quality product with such exceptional after sales service and I know it will continue to last for years to come ???
Si
Thanks for coming out the other day.
It seems it was my fault that I could not get the umbrella to fit as I had not adjusted it properly.
Not many businesses would come out to fit the umbrella and not charge for it.
That’s what you call excellent service (hard to find nowadays!!!!)
Again a big thank you and with the kind of service that you provide I can see you going a long way.
Regards.
