Chimney Umbrellas are Brilliant and have totally transformed our Home. After seeing the Chimella demonstration at a homebuilding show I was blown away at how good it is but was a bit skeptical at how much of a difference it would make to justify the cost. Well no problem there as the difference to our 3 Victorian fireplaces was instant.

We have never sat in the front room without a jumper on and we could feel the difference immediately. More fool me for being a skeptic. You get what you pay for and the product is absolutely top quality.

Customer service is amazing too. I sent a question about our rear fireplace and had a call from Si within 10 minutes. He then offered to do a video call and gave us all the advice we needed to fit the Chimella.

Every company should treat you like this but unfortunately the amazon culture is ruining our experiences with good old fashioned valued companies like Chimella.

Great Product which isn’t cheap but you get what you pay for and with its long life of over 10 years it is great value for money. chimellas are way better than the cheapo chimney balloons and the old moth infested sheep that kept falling out.

all the best

M&S

Having ordered 3 Chimellas, I was very impressed by their firing power, but unfortunately after excitedly firing round the house 2 stopped working, so i decided to read the instructions. After successfully installing the remaining chimella, I phoned Chimella to see what could be done with the damaged devices and had an enjoyable and informative conversation with Simon the inventor. He was able to explain exactly what I’d done wrong and how to operate the Chimellas correctly, kindly offering to replace the two I’d broken. While waiting for the replacements, we had some awful weather, which sent all manner of dirt down our chimneys and out onto the carpets, except for the chimney with the Chimella, which was clean as a whistle. Now having received and correctly installed (thanks to Simons advice) the 2 replacement Chimellas we have again had some wet and very windy weather & I’m pleased to say there has been no dirt fowling the carpet and there is a noticeable lack of draw going up the chimney. All boxes ticked. Extremely happy with my purchase and particularly the service that I received. Thank you very much.
Many thanks again for your help.

My mom bought a Chimella but managed to get a bit confused with the instructions. She rang the helpline for advice and spoke to a very pleasant lady who sorted a call back within 10 minutes with Simon. He talked her through the issue and then video called back to help further. She was really pleased with the service she received and now the Chimella is up and in place the room is so much warmer and less draughty, even in these really strong winds we’ve been having. Would definitely recommend this product and company.

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