Customer Feedback

Hi mr Simon

We like to thank you for your amazing product .We are so pleased .

Chimella is making so mutch difference ,the warmth from the house does not escape through the chimney as it used to .We recommend it to everyone who has an open fire ,it saves you money !And it is so easy to use .

With regards

Kostas  and  Mary from Chingford

We have had 3 chimellas in our chimneys for over 8 years now and they have been outright the best products we have ever bought.

Just for context our house is 1865 and is a typical leaky victorian house. The chimeras have all but cut out all the draughts and we have seen a huge drop in our bills from what all our friends are paying.

I rang Chimella with regards to an issue with one that my son removed from the fire and Si came back immediately and arranged a video call to explain the fix and how it had been caused(operator error…oops!)

This product is amazing and the customer service is outstanding . it is so refreshing to feel good about dealing with an issue rather than hours of frustration with call centres and Ai.

No brainer 5 star plus plus plus.

all the best Catherine

I have two of the standard size Chimella draught excluders. I’ve found that they help the rooms stay noticeably warmer and are very effective at reducing movement of cold air down the chimney on windy days.

Fitting and removing them is very easy and the customer service is marvellous.

I have been using them for about 2 years and  i used my stomach to reload as I have injured my hand. Big mistake and totally my fault I broke the handle joint. Customer service was amazing and totally refreshing. Although it was obviously my fault and I offered to buy a new part, Customer service just sent me a new part with no cost and the only payment was to spread the good word of how great the Chimella his. What a company.

Thank you. Andy.

My mom bought a Chimella but managed to get a bit confused with the instructions. She rang the helpline for advice and spoke to a very pleasant lady who sorted a call back within 10 minutes with Simon. He talked her through the issue and then video called back to help further. She was really pleased with the service she received and now the Chimella is up and in place the room is so much warmer and less draughty, even in these really strong winds we’ve been having. Would definitely recommend this product and company.

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